17-Day Replacement Guarantee
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Soni Computer provides a 7-Day Replacement Guarantee on all hardware products (laptops, desktop systems, monitors, printers, scanners, CCTV units, and computer accessories).
Valid replacement grounds include:
- Dead-on-Arrival (DOA): Device fails to power on or has immediate critical hardware failure upon initial unboxing.
- Physical Damage in Transit: Damage incurred during courier handling or delivery (must report within 48 hours with packaging photos).
- Wrong Item Received: The product delivered does not match the specifications or model listed on your tax invoice.
- Missing In-Box Accessories: Original brand charger, power cable, or manufacturer documentation missing from factory sealed packaging.
2Step-by-Step Return & Replacement Workflow
Step 1: Contact Support
Contact our helpline at +91 94306 88666 or email support@sonicomputer.com within 7 days of receiving your item with your order/invoice number.
Step 2: Share Verification
Provide clear photos or a short video demonstrating the hardware issue, product serial number, and packaging condition.
Step 3: Pickup or In-Store Drop
Local customers in Narkatiaganj can drop the item at our showroom on Bhagwati Road for immediate inspection. For other locations (Bettiah, Motihari, Bagaha, Raxaul, etc.), our courier partner will pick up the package free of charge.
Step 4: Dispatch of Replacement or Refund
Upon swift technical verification at our lab, a brand new replacement unit is dispatched immediately. If identical stock is unavailable, a 100% full refund is issued.
3Conditions for Item Acceptance
To qualify for a hassle-free exchange or return:
- The product must be returned with its original manufacturer box, user manuals, warranty cards, and all bundled accessories.
- The manufacturer serial number (IMEI/Serial) on the hardware must match our store records and tax invoice.
- The product must not exhibit signs of physical abuse, liquid spillage, self-modification, or third-party unauthorized repairs.
4Non-Returnable Items
Due to manufacturer and hygiene constraints, the following cannot be returned once unsealed:
- Opened laser toner cartridges (e.g., 88A, 12A) or bottled dye inks once seal is broken (unless certified defective).
- Digital software licenses, antivirus activation keys, or operating system product keys once scratched or emailed.
- Custom-cut CCTV cables and custom-assembled server racks.
5Refund Processing & Timelines
When an approved return cannot be replaced due to stock unavailability or by customer request:
- Pre-paid Orders (UPI, Net Banking, Cards): Refund is initiated within 24 hours of inspection and settled to your original bank/UPI account within 5 to 7 working banking days per RBI regulations.
- Cash on Delivery (COD) Orders: Refund is transferred directly to your verified bank account via NEFT/IMPS or instant UPI once you provide account details.
6Official Brand Warranty Support (After 7 Days)
After the initial 7-day store replacement window, your product is fully protected by the official OEM manufacturer warranty (typically 1 to 3 years). You can avail on-site technician service or walk in to any authorized service center for HP, Dell, Lenovo, Asus, Canon, Epson, or CP PLUS across Bihar and India by presenting your original Soni Computer GST tax invoice. Our team remains always available to assist with warranty registration or service escalation.