1Acceptance of Terms & Electronic Record
This document is an electronic record generated in accordance with the Information Technology Act, 2000 and rules thereunder. It is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
By accessing, browsing, or purchasing on sonicomputer.com, you agree to be bound by these Terms of Service. If you do not agree to all terms, you must discontinue using our services immediately.
2User Eligibility & Legal Capacity
Use of this site is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Act, including un-discharged insolvents and minors under 18 years of age, are not eligible to register or make commercial transactions without the active supervision and consent of a parent or legal guardian.
3Pricing, Quotations & GST Billing
- Currency: All listed prices are in Indian Rupees (INR ₹) and include all applicable taxes (Central GST, State GST, or IGST) unless expressly stated otherwise.
- Tax Invoices: Every dispatched order is accompanied by an official, computer-generated GST tax invoice clearly displaying our GSTIN, HSN/SAC codes, and your firm's GSTIN (for B2B corporate buyers).
- Price Corrections: In the rare event an item is listed at an incorrect price due to technical or typographical error, Soni Computer reserves the right to cancel the order prior to dispatch and initiate an immediate 100% refund.
- B2B Quotes: Custom price quotes generated for bulk orders (schools, offices, cyber cafes) are valid for the specific timeframe stipulated in the quotation (typically 7 calendar days).
4Order Placement, Verification & Payments
Order confirmation occurs when you receive an electronic acknowledgment via SMS, WhatsApp, or email. The contract of sale is finalized upon package dispatch from our Narkatiaganj showroom.
A. Digital Payments
We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across major Indian banks, and Credit/Debit Cards via RBI-certified payment aggregators.
B. Cash on Delivery (COD) Authentication
To prevent fraudulent orders, COD orders may require telephone or WhatsApp OTP verification before dispatch. Soni Computer reserves the right to decline unverified COD orders.
5Shipping, Inspection & Store Pickup
- Store Pickup: Free instant store pickup is available at our flagship showroom: Bhagwati Rd, Shikarpur, Narkatiaganj during operating hours (Mon–Sat 9:30 AM – 9:00 PM).
- Local & Regional Dispatch: Orders across Narkatiaganj, Bettiah, Bagaha, Motihari, and Raxaul are fulfilled with express delivery timelines.
- Inspection on Delivery: Customers are advised to examine the exterior packaging before signing delivery receipts. If the package appears tampered or physically crushed, refuse the shipment and notify us within 24 hours.
- Force Majeure: Soni Computer is not liable for dispatch delays resulting from natural disasters, floods, severe fog, regional strikes, or highway disruptions.
6Manufacturer Warranty & 7-Day Replacement
We stand behind the authenticity of every product we sell:
A. Official Brand Warranty
All laptops, desktop PCs, laser/ink-tank printers, and CCTV hardware are covered by official manufacturer warranties (e.g., HP, Dell, Lenovo, Asus, Canon, Epson, CP PLUS). Customers can claim service at any authorized brand service center across India using our GST tax invoice.
B. 7-Day Hassle-Free Replacement
If a product is received in Dead-on-Arrival (DOA) state, with physical transit defects, or differs from the ordered item, notify us within 7 days of delivery with unboxing photographs/video. We will arrange a free exchange or full refund.
C. Consumables Exclusion
Bottled printer inks, opened laser toner cartridges (such as 88A or 12A), and seal-broken software licenses cannot be returned once opened, unless certified defective by manufacturer diagnostic.
7Cancellations & Refund Timelines
- Cancellation prior to dispatch: You may cancel an order anytime before shipping for an immediate 100% refund.
- Refund processing: In compliance with Reserve Bank of India (RBI) standards, approved refunds are credited back to the original payment source (UPI, Card, or Bank Account) within 5 to 7 working banking days.
8Limitation of Liability & Indemnity
In no event shall SONI COMPUTER, its partners, technicians, or affiliates be liable for any indirect, incidental, punitive, or consequential damages resulting from lost profits, data corruption, or business interruption. Our total aggregate liability under any purchase shall not exceed the total price paid by you for the specific item in dispute.
9Governing Law & Exclusive Jurisdiction
These Terms of Service and any contractual relationship shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. In the event of any legal dispute, dispute arising out of online transactions, or breach of agreement, the competent civil courts located in West Champaran (Bettiah / Narkatiaganj), Bihar, India shall possess exclusive territorial jurisdiction.
Statutory Grievance & Nodal Contact
For consumer rights inquiries, order disputes, or statutory notifications under the Consumer Protection (E-Commerce) Rules, 2020:
Store Name: SONI COMPUTER (Soni Computer & IT Solutions)
Registered Address: Bhagwati Rd, Shikarpur, Narkatiaganj, West Champaran, Bihar - 845455, India
Email: support@sonicomputer.com / info@sonicomputer.com
Customer Helpline: +91 94306 88666 (Daily: 9:30 AM – 8:30 PM IST)
All consumer tickets are logged with a tracking ticket number, acknowledged within 48 hours, and addressed within the 1-month statutory timeframe prescribed by the Ministry of Consumer Affairs, Government of India.